NPS & Survey reviews to Google
in progress
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Jamie Hodges
As a user, after we get a high NPS we ask for feed back and it would be great if there was a button asking if their testimonial/feedback can be posted to Google/Facebook. Right now we have another email prompted to go out right after this asking for a review on Google and it is not getting the traction that we get with the email feedback. A program we used to have was able to post the feedback right to Google and Facebook and the success rate we had with that was high.
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April Price
I see people saying they want only the good responses to flow over to Google. That would be exactly the reason Google probably wouldn't allow this. You guys want to cherry pick which ones go to Google - but that totally trashes the integrity of Google Reviews. You're not supposed to have any control over who leaves a review, what they say, or how many stars they give you. The only "control" you have is around who you ENCOURAGE to leave a review. (And right now, that's exactly how the NPS campaign works. People who give a high score are encouraged to go post some love on Google.)
I'm happy to be corrected if I'm wrong here - I'm definitely no expert on this stuff. I'm open to learning if somebody believes what I've said isn't quite right.
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Liz Allebach, Product Manager, Fuse and Forge
April Price: You are totally right! We designed this with Google's best practices in mind. Thanks for leaving this comment!
Lucas Jans, VP of Product
in progress
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Jeffery Sullivan
The entire reason for testimonials is to be shown on 'Google'.
Would like to see an option to have google reviews be able to post to the website instead of having the "testimonials" post.
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Dawn Haefele, CISR
We also had another program we used that would allow for posting the review directly to Google. The NPS and Google request seem to be too many steps. Clients are giving us great NPS scores. Out of 65 NPS completed only 2 completed the Google review and did not leave any comments when they did so. Our other program was getting us reviews weekly. Can the NPS and Google request be streamlined into a simpler process for clients to post directly to Google?
Lucas Jans, VP of Product
Merged in a post:
Live Feed Google reviews
Jakeb Klein
Would like to see an option to have google reviews be able to post to the website instead of having the "testimonials" post. OR if we can't do that, the option for a user to just copy and paste their testimonial, into Google Reviews to provide consistency in those reviews.
Lucas Jans, VP of Product
Merged in a post:
Embed NPS Reviews onto Google
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Thomas Byars
User would like the ability of embedding of some sort the NPS Reviews over to their Google profile as a means of boosting Google ratings.
The goal is to eliminate steps in asking for reviews for Google, specifically just having the NPS Campaign running to where customers and clients are leaving reviews on Fuse but also giving the user the ability to move that same review over to Google. (similar to the embed feature for moving reviews to websites)
Lucas Jans, VP of Product
Merged in a post:
NPS Testimonials to Google
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Rob Boyd
User would like the ability to have testimonials automatically post to Google as a Google Review when a specific high score is given during the NPS Campaign. He would like the ability to remove that additional step of asking clients and customers to leave a Google Review right after they've left an NPS Review for Fuse. Somehow having the NPS Review post to Google automatically once it's submitted with a score of 6 or better.