Change NPS Survey Verbiage
L
Lydia Yates
As a user, I would like the ability to change the verbiage question within the NPS Survey.
For example, we would like this to read as: "How likely are you to renew your policies with RPR Insurance?"
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J
Jon Reimer
Our agency agrees wholeheartedly! We would rather ask a question such as, "Please rate the services you received from our agency over the past 6-months."
We get low NPS scores because people aren't interested in referring friends, NOT because they aren't happy with our performance.